Here at Forbidden Pleasures customer satisfaction is our number one priority, so we offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
If your item is faulty, there is a Freepost address you may use within the first month of purchase, for customers in the UK. Please email us for the address.
Faulty Items: For faulty please make sure that you clearly detail the issues you are having. You may wish to call our Customer Services team beforehand as some items may have remotes or battery compartments that have a trick to them!
We highly recommend obtaining a free proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back at the warehouse. Don't forget to hold onto this until we've processed your refund or replacement.
The Freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the Freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.
For customers based outside of the UK we do not cover any postage charges on items returned back to us under any circumstances.
Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Replacement of faulty items are sent back out to customer free of charge.
Please download your returns form here
PO BOX 228
Items received that are incorrect must not have the products packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned that are not broken the following terms have to be met.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods
If you have any further questions, please contact Forbidden-Pleasures at firstname.lastname@example.org or call 0844 8021694, Monday to Friday 9am - 5pm